How it works

A concierge-led process, refined at every step.

From selection to atelier production and insured delivery, every step is confirmed and guided by a dedicated concierge.

1. Step 1

   Begin purchase

   No payment is required yet. Share your preferred details to start the process.

2. Step 2

   Concierge confirmation

   We confirm availability, sizing, and materials to finalize your selection.

3. Step 3

   Secure payment

   We email a secure payment link. Your piece is reserved once paid.

1. Step 1

   Finalize the spec

   We translate your selection into a final specification and confirm materials.

2. Step 2

   Craftsmanship begins

   Our atelier begins production once details are approved.

3. Step 3

   Progress updates

   We share key milestones so you know exactly where your piece is.

1. Step 1

   Delivery planning

   Your concierge confirms the delivery window and ETA.

2. Step 2

   Insured shipment

   We ship fully insured with signature required.

3. Step 3

   Tracking provided

   You receive tracking as soon as your piece leaves our atelier.